Contact information

Last updated: June 13, 2026

McMahon Pet Supply is operated by MCMAHON SKYLINESYNC SOFTWARE LLC.

If you have a question about an order, a product, shipping, returns, or anything else, please reach out through any of the channels below. Support replies within 1 business day (Monday-Friday).

Customer Support

Email: support@mcmahonskylinesync.com
Phone: (859) 431-8100
Mailing address: 303 Greenup St, Covington, KY 41011

Business Hours

Monday - Friday, 9:00 AM - 5:00 PM (Eastern Time). We are closed on U.S. federal holidays. Messages received outside business hours are answered on the next business day.

Response SLA

All email and phone inquiries receive a first response within 1 business day.Most order, shipping, and return questions receive a first response within 1 business day.

Returns and Refunds

Please contact us by email before sending any return; see the Refund Policy for the full procedure and return address.